Privacy policy

Below is the privacy policy set out by the team at SpecSmart, detailing how SpecSmart Ltd (the operator of this website) manages and safeguards any personal information collected while using our services.

SpecSmart values your privacy and is dedicated to handling your data in line with European Protection Law (GDPR), ensuring the highest standards of privacy.

WHO COLLECTS YOUR DATA? The data controller responsible for managing your personal information is SpecSmart Ltd. If you have questions, you can contact us through our Contact Form.

WHAT INFORMATION DOES SPECSMART COLLECT?

  • Contact Details: Includes, but is not limited to, your name, title, date of birth, email address, phone number, delivery and billing addresses, and any other details you provide when registering with SpecSmart.

  • Financial Information: Includes payment details such as bank account and card information, along with data related to products and services you’ve purchased from us.

  • Technical Data: Includes your IP address, login information, browser type, time zone settings, location, language, and operating system.

  • Account Information: Includes your name, date of birth, email, phone number, password, order history, inquiries, and brand preferences.

  • Usage Data: Includes how you interact with our site and our products.

  • Marketing Preferences: Includes your marketing choices, preferred communication methods, and a record of communications with SpecSmart via email, phone, social media, or other channels.

  • Social Media Information.

HOW DOES SPECSMART USE YOUR INFORMATION? To enhance your experience, SpecSmart uses your data to:

  • Fulfill and deliver orders placed on our site.

  • Communicate updates regarding your orders and account.

  • Offer customer support, manage returns, and conduct security checks.

  • Send marketing communications, where consent is provided.

  • Process payments, provide refunds, and prevent fraud, sometimes in collaboration with third parties for additional security.

  • Improve our website and services based on user feedback.

  • Provide targeted online advertising based on browsing behavior.

  • Simplify website log-ins, enable social interactions, and support product sharing.

HOW LONG DOES SPECSMART RETAIN YOUR DATA? SpecSmart retains personal data for a limited period in compliance with GDPR. The duration depends on the purpose of processing the data. After this period, it will either be deleted or anonymized.

YOUR RIGHTS UNDER GDPR Under GDPR, you have the following rights:

  • Request a copy of your personal data and correct any inaccuracies.

  • Withdraw consent for marketing communications.

  • Object to data processing based on legitimate interest.

  • Request deletion of your personal data under specific circumstances.

  • Transfer your data to another provider.

  • Request human intervention for decisions made via automated processes. To exercise these rights, contact us via our Contact Form.

LEGAL BASIS FOR PROCESSING DATA SpecSmart processes your data for legitimate purposes, including fulfilling sales contracts and other necessary pre-contractual actions requested by customers.

COOKIES SpecSmart uses cookies to improve your experience. These include:

  • Essential Cookies: Enable core functionalities like logging in, payment processing, and communication. Disabling these may limit website functionality.

  • Functional Cookies: Allow smooth navigation and usability.

  • Analytics Cookies: Help us understand how customers use the website, enabling service improvements.

  • Preference Cookies: Store your preferences for a tailored experience.

  • Social Sharing Cookies: Enable sharing of products and interactions via social media platforms.

  • Advertising Cookies: Partner with third parties to display ads tailored to your preferences. These cookies ensure efficient ad delivery without increasing ad volume.

ADDITIONAL INFORMATION To provide Klarna’s payment options, SpecSmart shares limited personal data, such as contact and order details, for assessment of eligibility and personalized payment options. Klarna handles this data in accordance with applicable privacy laws and their own privacy policy.

SpecSmart also uses third-party cookies to display our ads on external websites, ensuring you don’t see the same ad repeatedly. To manage these cookies, refer to your browser settings.

Common third-party cookies include Google Analytics, Shopify, Facebook Pixels, and payment apps. SpecSmart does not control third-party cookies; refer to their respective privacy policies for details.