Shipping policy
For in-stock non-prescription glasses and sunglasses, we aim to dispatch within one working day.
Most prescription lenses are fitted within 3 working days. Complex prescriptions, including progressive lenses, may take up to 10 working days.
UNITED KINGDOM
| Service | Est. Delivery Time | Cost |
|---|---|---|
| Free Delivery | 3 - 5 working days from dispatch | Free over £100 |
| Standard | 3 working days from dispatch | £3.95 |
| Royal Mail Tracked 24 | 1 - 2 working days from dispatch | £5.95 |
| Next Day Delivery* | Next-Day (Order Before 4 pm) | £7.95 |
| Saturday Delivery** | Order Before 2 pm on Friday | £7.95 |
| Same Day Delivery*** | Same Day (Order Before 2 pm) | £30.00 |
*Next-day delivery applies only to in-stock items and excludes orders with prescription lenses. Orders must be placed before 4 pm to qualify. Orders placed on weekends will be processed on Monday for Tuesday delivery. For urgent orders, with or without a prescription, please contact us for priority shipping.
**For Saturday delivery, please contact Customer Service to confirm availability in your area.
***Same Day Delivery is available only in select locations. Please check availability with Customer Service.
NEXT DAY DELIVERY UK ONLY
Guaranteed next working day delivery in the UK is available for in-stock items only and applies to orders without prescription lenses. Next-day delivery does not include Saturday or Sunday and refers to the Next Working Day. Orders must be placed before 4 pm. Orders placed on weekends will be processed on Monday for Tuesday delivery. For urgent orders, with or without a prescription, contact us for priority shipping.
ESTIMATED DELIVERY TIMES
Delivery time depends on stock availability and your prescription. For more accurate delivery estimates, please contact Customer Service. In rare cases, if an item is sold out or discontinued, we’ll offer a similar item or a full refund. Fashion Eyewear ensures a safe, secure, and trackable service globally.
DELIVERY ADDRESSES
We ship to residential and work addresses worldwide. Please verify that all address details are correct, as once an order is placed, the delivery address cannot be changed due to fraud prevention policies. If an incorrect address is provided, please contact Customer Service immediately for assistance.
WHERE'S MY ORDER?
You’ll receive order and delivery details by email. If you don’t receive your eyewear, please contact Customer Service. UK customers will receive text updates from our premium delivery provider.
EXCHANGES & RETURNS
Please refer to our Returns Policy for details.